Traitement des données

Traitement des données activity in SOSvirtual is governed by the General Data Protection Regulation (GDPR), corresponding to European Regulation 2016/679 of the Parliament and of the Council, dated 27 April 2016. This regulation establishes specific requirements for organisations regarding the protection of natural persons in relation to the processing (collection, storage and management) of personal data and the free movement of such data.

SOSvirtual collects personal data to provide a personalised and optimal experience for all utilisateurs at each stage of the learning service. The analysis of these data enables continuous improvement actions that help achieve capacity development objectives and measure their impact within the organisation. The purposes of personal data processing by SOSvirtual are as follows:

• Registration and access to the learning platform: Managing access to the online course offer requires administering the registration of utilisateurs who enter the learning environment.
• Tracking participation in online courses: Relier les résultats de participation à chaque activité réalisée ou non réalisée par un utilisateur.
• Émission de certificats : Issuing certificats for utilisateurs who successfully complete courses, based on their personal identification data.
• Servicio de reportes: Generating general and detailed reports, such as participation lists, which are consulted by authorised staff, as described in the section “Qui peut accéder à vos données ?”.
• Communication : Sending personalised and/or group messages related to learning processes and organisational communications.

• First and last name
• Organisational email address (or personal email for co-workers without an organisational account)
• Country
• City (optional)
• Entity (for example: National Association, International Office, other organisations)
• Work area
• Position
• Gender (optional)
• Date of birth (optional)
• Profile picture (optional)
• Name of the organisation (only collected from external SOS Children’s Villages audiences)
• Cross-border mentoring country (only collected from external SOS Children’s Villages audiences)

SOSvirtual keeps a historical record of completed courses and issued certificats for a period of three (3) years. After this period, the data will be securely deleted.

The personal data of external learners enrolled in the course “Voluntariado en SOS Villages d’Enfants” will be anonymised after three years.

This data retention policy is aligned with applicable legal requirements and ensures that personal information is not kept longer than necessary.

• SOSvirtual team: Accesses and processes information from all SOSvirtual utilisateurs for global and specific monitoring, as well as for preparing reports for other stakeholder groups.
• Personnel de formation et de ressources humaines : Accesses data from utilisateurs belonging to their respective National Association or Region for monitoring learning plans and preparing reports.
• Facilitateurs/Tuteurs : They access data from participants in the courses they support in order to assist their learning process.
• Content or course owners: Teams that promote specific courses (for example, the Child Safeguarding course managed by the Child Safeguarding team) may access user data to evaluate the reach and impact of the course.
• Autres personnes autorisées : Définies par la direction des associations nationales et des bureaux régionaux ou internationaux.

SOSvirtual allows utilisateurs to update their personal data at any time. To update information (for example, a spelling correction, a change of position or city of residence), follow these steps:

1. Sign in to your account.
2. Click your profile name in the upper-right corner.
3. Select the Profile option.
4. In the User details section, select Edit profile.
5. Save the changes made.

Note: The only data that cannot be changed is the email address, as it works as the user’s unique identifier.

To exercise your rights—including the right to be informed, access, correct, delete, restrict processing, data portability, object to processing or not be subject to automated decisions—you can contact the people responsible for data processing at SOSvirtual by emailing [email protected].

Include documentation proving your identity (ID card or passport) and the following data: full name, type of request, address and the corresponding supporting information.

For more information about the applicable regulation, visit the following official sites:

• Official GDPR text - EUR-Lex
• GDPR information portal